Terms & Conditions
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SKYE CAMPER TERMS AND CONDITIONS
Thank you for booking ‘Skye Camper’ – we hope you will have a great holiday!
Please read the following terms and conditions as they form your contract with us. We have tried to write them as clearly as possible, but if there is anything you are unsure about please ask us before committing to your booking.
‘Drivers’ means only the person or persons named as the drivers on the booking form
‘You’ and ‘your’ means the driver together with all the other persons named on the booking form (including anyone added or substituted at a later date)
‘Skye Camper’ or ‘we’ or ‘us’ means Skye Camper
'Hire period’ means the agreed rental period as defined on your booking confirmation, hire agreement documentation, final invoice and the period during which the vehicle is in your possession or control.
‘Vehicle’ means the vehicle hired by you and includes tyres, tools, accessories and all other equipment or documents or additional hire items related to the vehicle and any replacements or substitute vehicle that may be provided by us.
Your contract is with ‘Skye Camper’. Your contract with us comes into existence when we send confirmation to you in written form by letter or email.
You should check the details of your confirmation carefully to ensure that it reflects the booking you have requested and inform us immediately of any discrepancies, as it may not be possible to change these later.
If you commit any breach of this agreement, we may treat the agreement as terminated. In this situation we will not be liable for any refunds, compensation or other losses or expenses, including any returns or onward travel.
The rights and obligations contained in these terms and conditions govern your use of our vehicle and are not transferable by you. You acknowledge that the vehicle is owned by us and that any attempted transfer or subletting of the vehicle by anyone other than us is prohibited and is a criminal offence.
We permit you to use the vehicle on the terms of this agreement only. In entering into this agreement you accept these terms and conditions and confirm that you will strictly comply with them.
Rates and Conditions
Prices and conditions quoted on our website or documentation are subject to change without notice.
All prices quoted are in UK pounds sterling. We are not VAT registered.
Once you have made your booking and paid the deposit of £250.00, the cost of your hire will not normally be subject to change. This does not apply to invoice errors or omissions.
The balance of the price of your hire must be paid a minimum of 4 weeks before your arrival date. If you are booking within 4 weeks of departure full payment is due at the time of booking.
If the balance is not paid on time, we may cancel your booking and retain your deposit. Vehicles will not be released without cleared payment received in full.
Availability is on a request and confirm basis at the time of reservation. A reservation is only binding after ‘Skye Camper’ has confirmed it and a non-returnable booking deposit has been received.
A booking deposit of £250.00 is payable at the time of making a booking and will be deducted from the total hire charge. The deposit will be used to cover any cancellation charges due in the event of a cancellation. A confirmation of booking will be posted or emailed to you together with an invoice in respect of the balance of the hire charge. Only once we have received your signed booking form, signed terms and conditions, signed insurance form and booking deposit shall the contract have effect.
Collection and return of the vehicle
You will collect the vehicle at the time and location chosen on your booking.
Please allow up to 1 hour for the collection handover process in order to complete documentation (including vehicle condition check and occupants details) and to demonstrate the vehicle to you.
All drivers need to be present on collection of the vehicle and bring their full valid driving licence, ID documents (2 utility bills, no more than 3 months old) and a credit/debit card in order to make the security deposit
Should any driver fail to present all the correct documentation and identification on collection of the vehicle or not meet the driver requirements, then we will be unable to release the vehicle and no refund will be given.
UK licence holders must bring their paper or photo card licence along with a print out of their driver record from the DVLA.
You will return the vehicle in a clean condition with a full tank of ‘white’ diesel, on the return date, on the time and at the location set out on your booking form.
Please allow 30 minutes for the handover at return.
You will return the vehicle with the interior clean and in the same condition as it was at the start of the hire, otherwise a charge will be made for additional cleaning.
If you are likely to be late returning the vehicle, for whatever reason, you must advise us immediately. Failure to advise us may result in prosecution for driving whilst uninsured. An additional cost of £100.00 per hour will be payable for all non-negotiated late returns. Should the late return make us liable for extra costs, we reserve the right to pass these costs on to you. Charges and costs will be deducted from your security deposit.
Late pick up or early return of the vehicle does not entitle you to any refunds.
We reserve the right to refuse to provide a vehicle to you if, when attempting to collect the vehicle, you are, in our reasonable opinion, unfit to drive or you do not meet the eligibility requirements.
All drivers must be aged between 25 and 74
All drivers must hold a full UK driving licence and must not have been disqualified.
All drivers must have held a full driving licence for more than 2 years.
All drivers must not have been convicted or charged of any criminal offences, other than parking offences and speeding. This includes the following offences: manslaughter, causing death by dangerous or reckless driving, dangerous driving, driving whilst under the influence of drink or drugs, failing to stop after/or report an accident to Police, theft or unauthorised taking of vehicles or any combination of offences that have resulted in suspension or disqualification from driving.
All drivers must not have been prosecuted under Health and Safety Legislation in the last 5 years.
All drivers must not have been declared bankrupt, insolvent, entered into an IVA or have been a director of any company or organisation that has gone into liquidation, administration or receivership.
The maximum number of penalty points allowed on a UK licence is 3. If you have more than 3 penalty points please contact us.
All drivers must be in good health and not suffer from any physical or mental defects / illness which would affect the driver’s ability to drive the vehicle in accordance with legal requirements. This includes any loss of loss of use of limb, eye, defective hearing or vision (not corrected by spectacles or hearing aid) a heart/diabetic/epileptic condition or from any other infirmity that should be disclosed to DVLA/DVLNI
No driver may drive the vehicle if the driver has been advised not to drive on medical grounds by the driver’s GP or other medical personnel. In addition drivers must not be taking drugs that are likely to affect driving or drugs prescribed by a registered medical practitioner for treatment of drug addiction.
All drivers must never have been refused motor insurance, or had insurance cancelled or special terms imposed.
All drivers must not have made 2 or more claims in the last 3 years, where the cost of each claim has not been recovered from any other party.
All drivers must not be employed in a ‘high risk’ occupation as defined by our insurer. Please contact us if you are in any doubt.
All drivers must produce a valid UK driving licence upon collection of the vehicle.
We may refuse to hire you the vehicle for any reason whatsoever at our sole discretion.
All drivers must be declared at the start of your hire and named on your booking form.
You acknowledge that it is illegal for an undeclared driver to operate the vehicle as they will not be insured.
You warrant that all information supplied to us in connection with this agreement is true and complete. In particular, on collection of the vehicle you warrant that information is supplied with the original booking has not been materially changed, including but not limited to the number of points on a drivers licence.
Note: If you are unsure about any aspect of the above, please contact us and we will check with our insurance company whether any premiums apply. If you have placed an order and do not comply with these terms, we will not be required to refund any payments made by you.
Cancelling your Booking
If you cancel more than 8 weeks before your arrival date the cancellation charge is 25% of the total price of booking
If you cancel between 8 and 4 weeks before your arrival date the cancellation charge is 50% of the total price of booking
If you cancel between 4 and 2 weeks before your arrival date the cancellation charge is 75% of the total price of booking
If you cancel less than 2 weeks before your arrival date or you don’t show, the cancellation charge is 100% of the total price of booking
You may cancel your booking at any time. Your notice of cancellation must be in writing and will only take effect on the date it is received at our office
Where a refund is due after any cancellation charge has been taken into consideration (and provided we have received full payment from you) we will make the refund within 7 days of receiving notice of cancellation.
Note that if the reason for cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges. We strongly recommend that you take out separate travel insurance. It is your responsibility to ensure that the travel insurance you purchase is adequate for your particular needs. We do not check travel insurance policies.
Changes to your Booking
If, after we have confirmed your booking, you wish to change your travel arrangements in any way we will do our utmost to make these changes, but it may not always be possible.
The price of your hire may increase or decrease to reflect the changes made. We also reserve the right to impose an administration fee which will be advised to you at the time you request the change.
No refunds are payable on accommodation, or vehicles not being available where you change, cancel or seek to vary the Agreement after departure. We take no responsibility for any detention, delay or loss that you might experience no matter how it is caused or by whom.
If we Change or Cancel your Booking
It is sometimes inevitable that we will have to change or cancel your hire as the arrangements are made sometime in advance. We reserve the right to make such changes and cancellations should they become necessary although we will try to minimise the chance of such an event.
If your chosen specification of vehicle is not available, for instance following damage by a previous customer, we will aim to offer you another vehicle in its place if one is available.
If the replacement vehicle is a lower price than your original booking we will refund the difference in price.
If the replacement vehicle is higher priced than your original booking you will not be held liable for any higher rental charges.
We are not liable for any additional expenses incurred by you eg. ferry fares or campsite fees.
Except as expressly set out elsewhere, we regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of ‘force majeure’ In these terms and conditions, ‘force majeure’ means nay event which we could not, even with all due care, foresee or avoid. Such events may include threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Use of the Vehicle
Whilst you are hiring the vehicle you will not:
- Operate the vehicle, or permit the vehicle to be operated in any way that would violate this agreement including for commercial or business purposes
- Permit anyone other than the driver(s) named on the booking form to drive the vehicle.
- Engage in motor sports, including racing, pace making, rallying, reliability trials and speed testing
- Propel or tow any vehicle, trailer or other object.
- Drive or permit to drive any person unfit through drink or drugs or with blood alcohol concentration above the limit prescribed by road traffic legislation.
- Leave the vehicle unlocked while unattended, or fail to secure the keys or leave the vehicle with the ignition key in the vehicle while it is unoccupied
- Drive other than on a paved public highway, private road or driveway. Driving onto official campsite fields is permitted but you should take reasonable precautions to ensure that the ground is suitable and you will be able to drive off the field.
- Use the vehicle for any illegal purpose, or carry any object or substance which is illegal or, because of it’s condition or smell may harm the van and/or delay our ability to rent the vehicle again
- Damage the vehicle by immersion in water or contact with salt water
- Drive in a reckless or imprudent manner
- Carry more passengers than the seating capacity of the vehicle (4)
- Allow the vehicle to be overloaded
- Carry passengers or goods for hire or reward
- Smoke or permit anyone to smoke in the vehicle
- Carry goods of an inflammable, corrosive, explosive or dangerous nature
- Use the vehicle in close proximity of aircraft or on airport runways, airport service roads and associated areas.
- Undertake driving training activity
- Put the vehicle through a rotary car wash.
- Use the vehicle in violation of any law, ordinance or regulation
- Remove the vehicle from Scotland, England, Wales or Ireland without our prior written consent
- Allow more than 2 dogs, without our previous consent. Dogs must not be left unattended in the vehicle. Dogs must not be allowed onto the seats.
- Drive in a prohibited area
- Drive with the ‘pop top’ roof up
- Raise the ‘pop top’ roof or erect the awning in strong winds
- Drive whilst using a cooking appliance
- Deliberately damage or tamper with the vehicle.
- Attend any festival, unless you have written permission from us.
Please note this list is not exhaustive.
You will take all reasonable steps to maintain the vehicle, ensuring that the oil level, water level and tyre pressure are correctly maintained during your hire.
You will contact us immediately should any vehicle warning lights indicate a potential malfunction
You will use the correct legal fuel type for the vehicle (‘white’ diesel)
You must follow the health and safety guidelines when operating the vehicle and it’s appliances and when using any equipment in the vehicle or awning. The instructions for using the vehicle and it’s accessories and facilities including the health and safety guidelines are provided to you upon receipt of the vehicle verbally, and are also in written form in the vehicle’s handbook.
In the Event of a Puncture or Damage to Tyres
You are liable for the cost of any damage or punctures
In the event that a tyre is returned damaged at the end of your hire, it will be at our discretion whether to repair or replace it
If you have a puncture during your hire you may use the breakdown service to replace the tyre
You will arrange for the puncture to be repaired, or the tyre replaced, as soon as possible after the incident.
Tyre type and tread must be approved by us prior to instructing work. Tyres to a comparable (as other tyres on the vehicle) specification and price must be selected. If lower specification or budget tyres are selected without our approval we reserve the right to replace to the correct standard and charge the full cost of the new tyre.
In Case of an Accident
If you are involved in a motor vehicle accident the following procedures should be followed:
- Obtain the names and addresses of third parties and witnesses
- Report the accident to the police (call 101) if it’s not an emergency, regardless of estimated cost
- Do not accept blame or insist the other party is at fault
- If possible photograph damage to all vehicles involved and registration numbers
- Take details of the accident, including time, place, what happened, damage to vehicles etc.
- Do not move vehicles before the police arrive, as long as keeping them in situ is a safe thing to do.
- Phone ‘Skye Camper’ on 01470 562734
- During the vehicle return process, handover any police reports (accident or theft report form) or photographs and pay the damage excess charge. We will ensure that an accident report is completed clearly and signed.
You agree to provide all reasonable assistance to ‘Skye Camper’ in handling any claim including providing information and attending court to give evidence.
Note: under no circumstance should you attempt to start or drive a vehicle that has been involved in an accident, roll over or submersion without our permission.
In the Event of a Breakdown
If you break down, seek the help of breakdown services, details of which are in the vehicle. The vehicle has ALPS Road Rescue breakdown cover.
You are authorised to approve repairs up to £50.00 (reasonably incurred rectifying mechanical failure to the drive train and engine of the vehicle) This does not include repairs to the water system, refrigerator, heater and audio equipment.
Any repairs in excess of £50.00 must first be authorised by us, prior to the work being undertaken.
If you have broken down you must remain at a safe distance from the vehicle until the ALPS Road Rescue Recovery arrive.
You may not abandon the vehicle at the roadside.
You must hand over the keys to the authorised ALPS Road Rescue Vehicle driver.
If you abandon the vehicle, we will deduct any transport and labour costs incurred in returning the vehicle to our premises and/or any costs arising from loss or damage to the vehicle whilst it is unattended from your Security Deposit.
You must provide us with a valid receipt in order for us to reimburse you. If you don’t provide us with a receipt we cannot reimburse you.
You will notify us by telephone of the breakdown as soon as possible in order for us to rectify the problem during the rental.
Any call out charges and repair costs necessitated by you, through operator error, eg a flat vehicle battery, wrong or insufficient fuel, keys locked in the vehicle etc (this list is not exhaustive) will be the responsibility of you and you will not be reimbursed by us.
You and not us will be liable for the cost of any repairs, or other costs incurred, resulting from reckless, negligent or imprudent use of the vehicle by you or permitted by you including, the cost of towage, replacement vehicle or car hire. If you have caused the breakdown through your own actions you will be liable for all costs incurred and we will not refund you any unused days of hire.
We do not accept liability for any costs arising from accident, breakdown or any other cause, eg. replacement van costs, travel, accommodation, telephone calls etc.
If a repair cannot be completed within 24 hours, and it is not the result of reckless, negligent or imprudent use of the vehicle by you, we will endeavour to help you by providing either a replacement camper van or motorhome if available. We will not be liable for any other costs incurred. All other conditions will apply.
Compensation may be paid at our discretion. In all cases compensation is limited to the cost of the disrupted rental days.
Compensation will only be paid if the camper van is rendered unusable by the breakdown.
Compensation will only be paid where the breakdown occurs as a result of our failure to use reasonable care and skill (eg. in relation to servicing the vehicle)
Vehicle Title and Ownership
You acknowledge that ‘Skye Camper’ retains the title to the vehicle at all times. You will not attempt, agree, offer or purport to sell, sub-let, lend, let on hire or otherwise part with or attempt to part with possession of the vehicle.
We will not accept any liability for any death or personal injury you or any member of your party sustain except where any death or personal injury arose as a result of our failure to use reasonable skill and care in performing our obligations under our contract with you.
You must take all necessary steps to safeguard your personal property and any liability which you may incur to others during the course of your holiday. No liability is accepted by us in respect of damage to, or loss of, such personal property except where it results from our failure to use reasonable skill and care in performing our obligations under our contract with you.
You understand that:
- You are not covered for damage to your own personal property – we strongly recommend that you take our personal travel insurance to cover your own possessions
- The vehicle is covered against accidental damage by fire, theft, or attempted theft during the period of hire.
- There is a damage excess charge of £500.00 applicable to all claims
The following are not covered by insurance and you will be fully liable for replacement or repair:
- Damage to tyres by punctures, cuts or bursts
- Damage or loss to in-vehicle entertainment systems
- Damage to windows or windscreen
- Theft involving deception.
- Theft as a result of keys remaining in the vehicle and/or the vehicle being left unlocked.
Any claim on insurance will not be considered if the vehicle was being used in contravention to these terms and conditions.
The damage excess charge of £500.00 is applicable regardless of who is at fault. The damage excess charge will be refunded only if we are successful in recovering the cost of the damages from the third party. Please note that third party claims can take months or even years to resolve.
The vehicle is insured for the agreed period of hire only. If you return the vehicle late you will not be insured and you may be committing a traffic offence under the Road Traffic Act.
If you are forced to return late you must notify us by telephone before your agreement expires. Late return fees apply.
Exclusions from the insurance policy, for which you will be totally liable and from which you indemnify us, include:
- Any damage to the interior of the vehicle, (including cigarette burns, spillages, marking) living and cooking equipment. This includes damage to curtains, floor, table top, kitchen work surfaces and seat cushions. This list is not exhaustive.
- Any costs resulting from the improper use of the vehicle
- Any fines or penalties resulting in an offence against the Road Traffic Regulation or Offenders Act, and for any Congestion Charge penalties incurred
- Damage to the vehicle above cab height, and subsequent damage to third parties and their property by trees, barriers or bridges and other overhanging or overhead objects. It is your responsibility to assess the height of the vehicle and striking overhead objects.
- Damage to the pop-up roof and/or awning arising from use in adverse weather conditions such as strong winds.
- Damage to the vehicle or third party property caused through a reversing manoeuvre or impact caused by tail swing of the vehicle.
- Damage to or replacement of rear bumpers, rear light cluster, side skirt plastics, awnings, wing mirrors, exterior running light
- Damage to the vehicle and third parties and their property caused by loaded luggage and bicycles, stored on the rear of the vehicle.
- The cost to retrieve or recover a vehicle which has become bogged
- Damage caused by the vehicle being driven off road or on unsurfaced roads.
- The cost of replacing keys, which have been lost or stolen, or which have been locked in the vehicle.
- The cost of repairing any damage caused by wilful misconduct (eg sitting on the roof)
- The loss in value of the vehicle
- The cost of the loss of rental income
- The cost of towing and storage charges
- Last minute cancellations
You are strongly advised to take out additional travel insurance, as you may be able to claim against it for such exclusions should the need arise
In the event of an insurance claim you must provide full and accurate information in line with the disclosure requirements of the insurer. In the event of the vehicle insurance being invalidated because of a breach of this provision you will be responsible for payment in full and indemnifying us (if applicable) of all losses, fines, expenses, costs and damages we or you suffer or incur as a result.
Failing to provide information may invalidate your insurance and render you liable for all losses howsoever sustained, including claims by third parties.
You are not covered for personal injury in the event of an accident and we strongly advise you to take out your own travel insurance to cover this.
The insurance on the vehicle is limited to 75% of cover for consequences resulting from fire due to cooking or heating. You will be liable for the outstanding 25%
A security deposit of £750.00 is payable by credit card on collection of the vehicle
The security deposit is refundable on safe return of the vehicle, to the correct location, on time, in the condition in which it left us (undamaged and with a clean interior, including all cooking utensils and appliances), with no excess charges and with a full tank of fuel, subject to a satisfactory inspection by us.
The security deposit will be refunded within 14 days of the end of the hire period, allowing for speeding tickets, parking fines, congestion charges and any other costs to reach us.
Should there be any damage (whether negligent, wilful, accidental or otherwise), costs for any repair, replacement or special cleaning, as well as payment for the insurance excess, the costs will be deducted from the security deposit before the balance is returned to you.
In the event that there is a claim we reserve the right to retain the security deposit for a longer period as is necessary to quantify the charges incurred which are to be deducted from the deposit.
You agree that you will be responsible for full payment of any sums due to us should the security deposit you have paid not be sufficient to cover the cost of any damage or other costs as set out in these Terms and Conditions.
Your signature below gives us permission to deduct all charges from your card, following the issue of an invoice, should the Security Deposit be insufficient to cover the costs.
You agree to indemnify us for all costs, damages, expenses, claims and losses which we incur, suffer or become responsible for as a result of any act or omission by you which result in our being unable to receive full payment for such costs, damages, expenses, claims and losses under the insurance cover. (see Insurance section)
Cash and cheques are not accepted for security deposits
Note: The security deposit will be used for funding any loss or damage whatsoever to equipment, fixtures and fittings or negligent damage to the vehicle. Where charges are incurred which result in the security deposit being debited we will provide you with an itemised invoice detailing the charges incurred by you.
Road Traffic Act
You are entirely responsible for any speeding, parking, congestion charge or other road fines and penalties incurred during your hire.
The administration fee per incident will be £25.00
The vehicle is provided at the start of the hire period with a full tank of fuel (diesel)
A charge of £25.00 will be made if the vehicle is returned without a full tank of fuel, plus the cost of the fuel.
Camping gas is provided for the cooker and heater, please follow the instructions when refilling the gas bottle.
It is your responsibility to ensure there is adequate ventilation when using the cooking facilities.
Do not use the cooking facilities when travelling.
Keep the gas turned off when travelling.
It is illegal to smoke inside the vehicle or awning. You will be liable for any damage or smoke contamination caused to the vehicle, the awning or their contents through smoking.
We cannot be held responsible for the cleanliness of drinking water obtained from various campsites and you are advised to check this with the site owners on arrival.
The water stored in the vehicle is not classed as drinking water.
2 well behaved dogs are welcome at no extra charge (please contact us if you have more than 2 dogs)
Dogs are not to be left unattended in the vehicle or awning.
Dogs are not allowed on the seats.
You are liable for any damage caused by your pets.
You must look after the keys to the vehicle at all times.
You must not leave the keys unattended at any time.
You must not leave the vehicle unlocked while unattended or leave the vehicle with the ignition key in the vehicle while it is unoccupied.
In the event that keys are lost or damaged you will be liable for the reasonable costs of obtaining replacement keys, and any costs associated with providing the keys to you during the hire period.
Return of items left in the Vehicle
We will be happy to return your belongings left in the vehicle at a charge of £10.00 plus postage and packing. This will be deducted from your security deposit or invoiced as necessary.
Payments by Credit Card
When payment is made by credit card you agree that:
- We are authorised to charge any amounts due under this agreement to your credit card, including any damage excess charge
- You authorise ‘Skye Camper’ to recover payment from your credit card of any charges which were not known at the time of the return of the vehicle. We may process credit card charges pertaining to the rental after the hire period.
All transactions are in UK Pounds Sterling. Due to exchange rate fluctuations there may be some variance between the amount initially charges to your credit card and any refunds subsequently applied, we accept no responsibility for any such charges.
You acknowledge that we may ask a third party to provide a credit/fraud report on the basis of the credit/debit card details and other personal details that you provide.
When you book the vehicle, we collect personal information such as your name, email address, telephone number, credit/debit cars number, security code and the card’s expiry date. This allows us to book the vehicle and insurance for you.
We reveal your identity information to our insurance company only.
We will not sell or give your information to another company.
Terminating the Agreement
You acknowledge that we may terminate the agreement and repossess the vehicle at any time in the circumstances set out below. You will pay for the vehicle to be repossessed if:
- You are in contravention of this agreement in any manner, or
- We believe that you have hired the vehicle through fraud or misrepresentation, or
- The vehicle appears to be abandoned, or
- The vehicle is not returned on the agreed day or we believe that the vehicle may not be returned on the agreed day, or
- On reasonable grounds, we believe that the safety of the passengers or condition of the vehicle is endangered.
You understand that, in the event of such termination or repossession you have no right to a refund of any part of the rental charges or the security deposit
You warrant that all information supplied by you to ‘Skye Camper’ in connection with this agreement is true.
This agreement constitutes the entire agreement of the parties and there are no other undertakings or agreements between the parties relating to the subject matter of this agreement.
We and you agree that the Agreement and any dispute or claim arising out of or in connection with it or it’s subject matter shall be governed by and construed in accordance with the laws of Scotland. We and you irrevocably agree that the Courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Agreement or it’s subject matter.
By signing these terms and conditions you agree that you have read, understood and accept this document and that you will comply with them.
Customer (the ‘hirer’)